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EASY at Work: Service & Hospitality – the latest product in the EASY Series – focuses on the language and communication skills needs for workers in the service, hospitality and visitor-serving industries.
Key features:
- Correlated to CASAS for Beginner to High Intermediate ESL students
- Aligned to the National Retail Federation Skills' Standards
- Low (Lexile) Reading level
EASY at Work: Service & Hospitality teaches communication and cultural "know how" for job seekers, entry-level and even supervisory workers. The series develops key language skills used in a wide variety of Customer Service jobs.
EASY is not a phrase book for the service industry. Instead, EASY shows real-life examples of customer interaction, working as a team with one's peers, job improvement strategies, communication and interviewing skills and much, much more. A wide variety of service jobs are covered to build those specific vocabulary and phrase sets needed in today's workplace in order to provide competitive and consistent service and a safe working environment.
“EASY at Work is right at level for my high beginner and intermediate students. There’s great grammar review, and plenty of workplace vocabulary and phrases…The video lessons are varied, realistic and anticipate many of the jobs and situations our students will face.”
Richard Bourell, ESL Adult Education teacher at Blair High School in Pasadena, CA
and author of IN ENGLISH.
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| This shows students what to expect during a job interview. |
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EASY at Work has 15 units, with three to five lessons per unit. The 67 lessons include drills and vocabulary and are from 30 to 50 minutes long. The Unit Titles are:
Unit 1: Teresa's New Job
Unit 2: A Tour of the Hotel
Unit 3: The Lobby
Unit 4: The Hotel Kitchen
Unit 5: Front of the House
Unit 6: Job Skills & Qualifications
Unit 7: Job Interviews
Unit 8: Breakfast, Lunch & The Salon
Unit 9: Dinner Service
Unit 10: Housekeeping
Unit 11: Retail Sales
Unit 12: Taking Care of Business
Unit 13: The Custodian Job
Unit 14: Workplace Responsibility
Unit 15: Opportunity Knocking
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| EASY at Work was the result of extensive research and interviews with management, supervisors, line staff and, most importantly, immigrant workers and trainees in the hospitality and service industries. EASY at Work integrates the perspective of both the employee and management and delivers practical broad-based instruction in English and the communication skills needed by workers at all levels. EASY at Work uses job specific dialogs, vocabulary and expressions that at the same time develop overall workplace skills, awareness of workplace culture, job search and career advancement pathways. EASY at Work is the essential tool for schools and training agencies that provide trained workers to service industries and for businesses that understand the value that every worker at every level contributes to total customer satisfaction. |
 Click on the picture at left to see a larger version of the 'Listen & Speak' screen. |
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Click here to see the complete credits for EASY at Work: Service & Hospitality. |
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